09:00 - 09:30

09:00 - 09:30

Opening Address


Ms Gan Siow Huang

Minister of State

Ministry of Education & Ministry of Manpower

Welcome Address

Prof Lee Wing On

Executive Director

Institute for Adult Learning

Singapore University of Social Sciences





09:30 - 13:00

09:30 - 10:30 

Keynote 1 - The Sense & Dollars of Digitalising Learning & Performance

This session will introduce various challenges and opportunities connected with the conversion to a digitised learning environment. Renowned digital learning expert Elliott Masie will discuss the digitisation process and share real-life examples and stories intended to help participants imagine how new initiatives can be implemented in their own situations. Case studies will demonstrate both successful and less successful attempts by businesses to convert to digital learning, and best practices from these examples will be highlighted, examined, and framed in a way that is relevant and engaging for a wide variety of situations and businesses. Read more.

Slides were not presented.


Mr Elliott Masie

President and CEO, The MASIE Center

10:45 - 11:45 

Keynote 2 - Putting Human at the Front and Centre of Digitalisation

This session will present a successful journey towards digitalisation as implemented by DBS. Chief Design Officer, Chooake Wongwattanasilpa, will share how DBS blurs the dividing line between business strategy and user experience to create one of the world’s best bank brands, in which creativity is enabled by technology. Insights into the various stages of this journey will serve to highlight best practices designed to place the user first by viewing the situation from their perspective. The end result is a digital experience that strikes a balance between the needs of both business and user. Read more.

Download slides here.

Mr Chooake Wongwattanasilpa

Chief Design Officer, Managing Director, DBS Bank

12:00 - 13:00 

C-suite Fireside Chat - Promoting Continuous Learning for Immunity Against Disruption

Slides were not presented.

Ms Kang So-Young

Founder and Chief Energizer, Gnowbe

Ms Jamie Lim

Chief Executive Officer, Scanteak Singapore

A/Prof Kenny Tan

Chief Executive Officer, St Luke's ElderCare Ltd

Chef Eric Teo

Adult Education Fellow
Honorary President Mentor, Singapore Chef's Association
Master Mentor, Asian Culinary Institute

Moderated by

Dr Jennifer Tan

Vice President, Learning & Development (Head, Learning Design & Technology), Group Human Resources, OCBC Bank


End of Track 1 (Morning)






14:00 - 17:30

14:00 - 15:00 

Keynote 3 - Human-Centered Qualities - The Core of Courage in Disruption


In this session Chief Executive of Roffey Park Institute, Dr Robert Coles examines the way in which uniquely human qualities such as foresight, judgment, reliance, and empathy have become even more instrumental for building the immunity that allows individuals, teams, and organisations to evolve and flourish. Drawing on examples of organisations around the world, he provides insights into the designing and implementing learning opportunities, identifying best practices that will allow industries and their employees to develop and flourish in the face of disruption and constant change. Read more

Download slides here.

Dr Robert Coles

Chief Executive Officer, Roffey Park Institute

15:15 - 16:15 

Keynote 4 - Working with the Human Factor - Using Behavioral Insights to Influence Learning & Change

In this session, economist Dr Joanne Yoong will address the apparent discrepancy between the desire for further training and skill acquisition among employees and the lack of follow-through, leading to missed opportunities. Drawing on approaches from the fields of psychology, data science, and economics, greater understanding of this situation allows exploration of the problem by developing tools, incentives, and learning environments that encourage action on the part of employees. In this way, organisational leaders are better equipped to enhance both their workforce and their organisations. Read more.

Download slides here.

Dr Joanne Yoong

Senior Economist and Director, University of Southern California, Center for Economic and Social Research

16:30 - 17:30 

In-Conversation - Thriving as One TAE Community in 2020 and Beyond - Opportunities and Challenges

Slides were not presented.

Dr Michael Fung

Deputy Chief Executive (Industry), Chief Human Resource Officer, Chief Data Officer, SkillsFuture Singapore

Dr Lynda Wee

Founder and Chief Executive Officer, Bootstrap Pte Ltd

Mr James Tan

Executive Secretary, Education Services Union and Chemical Industries Employee Union

Prof Lim Yeow Khee

Adult Education Fellow

President, Singapore Institute of Aerospace Engineers

Moderated by

Dr Renee Tan

Director, Centre for Innovation and Development, Institute for Adult Learning


End of Track 1 (Afternoon)





11:00 - 12:00

11:00 - 12:00 

SSG Roundtable Discussion - Building Critical Core Skills in the Increasingly Digitalised World of Work.

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Mr Lewis Garrad

Partner & Solution Leader for Singapore, Mercer

Mr Kevin Chua

Senior Director Human Resources (APAC), Medtronic

Ms Lim Lee Yee

Director, School of Life Skills and Communication, Singapore Polytechnic

Ms Jael Chng

Co-founder and Chief Problem Solver, My Working Title

Moderated by

Dr Gog Soon Joo

Chief Futurist, Chief Research Officer & Chief Skills Officer, SkillsFuture Singapore


End of SSG Roundtable Discussion






14:00 - 17:30

14:00 - 15:00 

Pivoting from Offline to Online - During and Post Pandemic

In this session, Christy Chung examines the effects of the COVID-19 pandemic on adult education and the way in which institutions have adapted to ensure continuity. Rather than simply focusing on challenges and negative effects, however, the new opportunities and changes of mindset brought about by this situation are also discussed. The issue will be unpacked by looking at specific examples from both local and international contexts, offering solutions to aid organisations in adjusting mindsets and approaches as they relate to assessment, administrative matters, and funding policies. Read more.

Download slides here.

Ms Christy Chung 

Director, Continuing Education and Training Academy, Ngee Ann Polytechnic

15:15 - 16:15 

Delivering Remote Learning - Nine Lessons We Are Learning

This session examines the recent experiences of learning and consultancy company ROHEI in their development of a remote learning model in response to restrictions brought about by COVID-19. Nine key takeaways will be presented in the light of this experience, based on three specific principles: physical distancing ≠ social distancing, physical learning ≠ remote learning, and physical experience ≠ remote experience. Underlying these three ideas are learning points which can be acted upon by adult educators and administrators to ensure remote learning remains engaging and effective, and learners feel both connected and supported. Read more.

Download slides here.

Mrs Praise Mok

Deputy Chief Executive, ROHEI Corporation

Ms Aline Eustaquio-Low

Senior Consultant, ROHEI Corporation

16:30 - 17:30 

Leveraging Digital Marketing to Drive Training and Adult Education Products 

In this session, industry marketing practitioner Lim Wee Khee discusses ways in which digital marketing can be harnessed in the promotion of Training and Adult Education (TAE) products. In response to recent restrictions brought about the COVID-19 pandemic, more TAE organisations are reviewing and making changes to the way they deliver their services. More than ever, it is vital that these organisations can engage and attract new audiences. Exploring the possibilities offered by digital marketing allows search engines, social media, and content to become effective tools in maintaining a competitive advantage throughout this period of change and adjustment. Read more.

Download slides here.

Ms Lim Wee Khee

Chief, Digital Innovation & Design Practice, Institute of System Science, National University of Singapore


End of Track 2


End of Track 2